NEW ITIL-4-BRM MOCK TEST - ITIL-4-BRM DUMPS DOWNLOAD

New ITIL-4-BRM Mock Test - ITIL-4-BRM Dumps Download

New ITIL-4-BRM Mock Test - ITIL-4-BRM Dumps Download

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Tags: New ITIL-4-BRM Mock Test, ITIL-4-BRM Dumps Download, Simulations ITIL-4-BRM Pdf, ITIL-4-BRM Real Exam Answers, Valid ITIL-4-BRM Test Questions

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q22-Q27):

NEW QUESTION # 22
The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.
Which TWO factors additionally increase the complexity of the service relationships and should be considered by the service provider?
1. Dependencies on partner and suppliers
2. Dependencies on other internal service providers
3. Dependencies on the service consumer
4. Dependencies on internal users

  • A. 1 and 4
  • B. 2 and 3
  • C. 3 and 4
  • D. 1 and 2

Answer: D

Explanation:
Dependencies on partner and suppliers (1) and on other internal service providers (2) introduce additional complexity in coordinating and managing the end-to-end service relationship.


NEW QUESTION # 23
Which activity is NOT likely to be performed by a partner or supplier in support of the business relationship management practice?

  • A. Providing tools to assist the business relationship management practice.
  • B. Advising the internal IT service provider on experience management techniques.
  • C. Being accountable for the business relationships and the BRM practice.
  • D. Performing and analyzing satisfaction surveys of business relationships.

Answer: C

Explanation:
Accountability for the organization's business relationships and the BRM practice remains an internal responsibility; partners and suppliers support but do not hold that accountability.


NEW QUESTION # 24
Which is an example of the 'Prepare the team' step of Gemba walks?

  • A. A relationship manager discusses the findings of a Gemba walk with other stakeholders
  • B. A relationship manager asks another manager to join the Gemba walk for onboarding new customers
  • C. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
  • D. A relationship manager records the findings of observing the negotiation of service targets

Answer: C

Explanation:
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.


NEW QUESTION # 25
An organization has created a value stream to define new or changed service level agreements (SLAs).
What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?
1. Identify customer requirements
2 Create a draft SLA
3. Verify that SLA is achievable
4. Negotiate agreed SLA

  • A. 1 and 4
  • B. 1 and 2
  • C. 2 and 3
  • D. 3 and 4

Answer: A

Explanation:
BRM engages in understanding and capturing customer requirements (activity 1) and plays a key role in negotiating the agreed SLA (activity 4) to ensure alignment with stakeholder expectations.


NEW QUESTION # 26
In the context of the capability model, what are the capability criteria for each practice success factor mapped to?

  • A. The organization's strategy
  • B. One of the four dimensions of service management
  • C. The service value system
  • D. Key metrics

Answer: D

Explanation:
Capability criteria are specific, measurable attributes of success factors and are directly mapped to key metrics used to assess practice performance.


NEW QUESTION # 27
......

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